#Shorts What is BPO? Sample Answer Call Center Interview Question What do you understand by the term BPO (Business Process Outsourcing)? This is a common question asked in a Call Center interview. Here is a sample answer: BPO stands for Business Process Outsourcing. BPO involves delegating a piece of work to another group or to another company, usually in an overseas location. There could a be a number of reasons why a company may prefer to outsource. This includes cost-benefits or focusing on core-business activities.

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