Universal Credit was meant to simplify benefits and make work pay, but a report from MPs this morning says the system is causing "unacceptable hardship" to many claimants. This conclusion is supported by a call centre agent who handles people's claims - he has told Sky News, staff were discouraged from helping claimants and urged to get them off the phones as quickly as possible. The government has already delayed its plans for a wider rollout of Universal Credit and is under pressure to drop it altogether. Sky's politics and people correspondent Nick Martin has this Special Report. SUBSCRIBE to our YouTube channel for more videos: http://www.youtube.com/skynews Follow us on Twitter: https://twitter.com/skynews Like us on Facebook: https://www.facebook.com/skynews Follow us on Instagram: https://www.instagram.com/skynews For more content go to http://news.sky.com and download our apps: Apple: https://itunes.apple.com/gb/app/sky-news/id316391924?mt=8 Android https://play.google.com/store/apps/details?id=com.bskyb.skynews.android&hl=en_GB