What is CRM (Customer Relationship Management) and how does CRM work? Watch this video to see how CRM helps you keep track of everything about your customers and your potential customers so you can build great relationships with them. A CRM system centralizes all your important customer and company data in one place, so your marketing, sales, commerce, service, and IT teams have the right information to deliver the easy, connected experiences customers expect. CRM helps businesses unite everyone with one shared goal: keep your customers happy. Now that you know what CRM is, learn how Salesforce Customer 360, the world’s #1 CRM platform, helps you unite your teams around your customer: https://sfdc.co/JAsr9 #Salesforce #CRM #Customer360 Subscribe to Salesforce: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: Website: https://www.salesforce.com/ Facebook: https://www.facebook.com/salesforce/ Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce/ LinkedIn: https://www.linkedin.com/company/sale... About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.